Frequently Asked Questions
Shipping
How long does shipping take?
Standard shipping takes 7–15 business days. Express shipping takes 5–10 business days. All orders are processed within 1–3 business days.
Do you offer free shipping?
Yes! Free standard shipping is available on all orders within the United States.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number.
Returns & Refunds
What is your return policy?
You have 30 days from delivery to return any item. Items must be unused and in original packaging.
Who pays for return shipping?
Return shipping is the responsibility of the buyer.
How long do refunds take?
Refunds are processed within 30 days to your original payment method.
Orders & Payments
What payment methods do you accept?
Visa, Mastercard, American Express, and other major credit cards via secure Shopify Payments.
Can I change or cancel my order?
If your order hasn't shipped yet, email us and we'll help.
Contact
How do I reach support?
Email support@paw-club.net — we respond within 24 hours on business days.